The real crimes of Social Media

I read recently that some marketing departments were “afraid” of social media and, in some cases, that fear could be completely justified either because of their complete misunderstanding of social media (SM) or (more importantly) the incompetence of the individuals left with the responsibility of chartering a brand through the sometimes choppy waters of SM. There are plenty of examples where big brands have really messed up. A recent example of this was Kenneth Cole when he (personally) tried to use the riots in Egypt to try and promote his “new spring collection” via twitter using the hash-tag of #Cairo. […]